Stanificent Global
On the 8th of April 2024, A Nigerian Airline named Airpeace has cleared claims that it deserted travelers at Gatwick Air terminal, London, and shut down the counter prior to shutting time due to the fact that its airplane was overbooked.
Responding to a video found on social media where the claim was made, the airline said it was false, portraying it as an endeavor to discredit its reputation intentionally.
The Airline made sense of that the air terminal works by slot timings allotted to every one of the aircrafts working out of the air terminal, adding that the registration tasks of airlines were slot based and airlines alternate in view of their approved times.
In response to the situation, the airline stated that “Once your slot timing is up, you must vacate the counters for the next airline’s utilization. The check-in process ends at 09:00 AM 8th April 2024, as advised in the terms and conditions section of our e-ticket and website, and the counter was vacated by Air Peace in accordance with our slot allocation at 09:55 AM 8th April 2024,”
The airline also added that “To prevent missed flights, we send multiple reminders to passengers before departure (24hrs, 14 hrs, and 6 hrs prior). Flight departure was scheduled for 11:10 am 8th April 2024, and all processes adhered to this time. The claim of flight overbooking is untrue. Both the UK and Nigerian Civil Aviation Authorities can verify our manifest. Some seats were unoccupied on departure, proving no overbooking occurred. Also CCTV from Gatwick Airport shows when the passenger arrived at our counter and when the video was made. The late passenger paid the no-show fee and was rebooked on a subsequent flight, resolving the issue at the airport. Air Peace strives to serve passengers effectively but requires adherence to specific times for seamless travel.”
The situation seems calm however there’s still no response from the parties that laid the complaints.
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